iRehabCare

PRIVACY POLICY

Effective Date: 26/02/2026
Last Updated: 26/02/2026

1. Introduction

iRehabCare (“Platform”, “we”, “our”, “us”) is operated by Fambience Private Limited and provides a digital platform connecting patients with verified audiologists and speech-language professionals.

We are committed to protecting personal and health-related information in compliance with:

  • Digital Personal Data Protection Act, 2023
  • Information Technology Act, 2000
  • IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules
  • IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

Healthcare-related data is treated as Sensitive Personal Data and handled with enhanced safeguards.

2. Information We Collect

A. Patient Information

  • Full name
  • Email address
  • Phone number
  • Age / Date of birth
  • Medical history relevant to audiology/speech therapy
  • Consultation details and session notes
  • Uploaded prescriptions, reports, or diagnostic records

B. Doctor Information

  • Name
  • Educational qualifications
  • Registration/licensing details
  • Certificates submitted for verification
  • Practice or clinic details
  • Profile and consultation information

C. Technical Information

  • IP address
  • Device information
  • Browser version
  • Session duration
  • Usage logs

D. Analytics & Hosting Data

We may use:

  • Google Analytics 4
  • Hosting infrastructure logs (e.g., GCP, Vercel, or equivalent secure providers)
  • Security monitoring tools

We do not sell personal or medical data.

3. Purpose of Collection

We collect and process data to:

  • Enable teleconsultations between patients and professionals
  • Verify medical professionals
  • Improve service quality
  • Prevent fraud and misuse
  • Maintain security
  • Comply with legal obligations

4. Telemedicine Consent Policy

By booking or attending an online consultation through iRehabCare, you acknowledge and consent that:

  • You understand that the consultation is conducted remotely using electronic communication.
  • Teleconsultation may have limitations compared to in-person visits.
  • The professional may recommend physical examination if required.
  • Your medical information will be shared with the selected professional for treatment purposes.
  • You may withdraw consent at any time by discontinuing use of the service.
  • Patients are encouraged to provide accurate medical history for safe treatment.

5. Data Security & Protection Measures

We implement reasonable security practices including:

  • HTTPS encryption
  • Secure cloud infrastructure
  • Role-based data access controls
  • Limited internal access to medical records
  • Firewall and server protection mechanisms

While we strive to ensure maximum protection, no digital system is completely immune to risk.

Users must:

  • Keep login credentials secure
  • Not share OTPs
  • Immediately report suspicious activity

6. Data Retention

We retain personal and medical data:

  • For the duration of active accounts
  • As required by applicable medical, financial, or regulatory laws
  • Until deletion is requested (subject to legal obligations)

Upon valid deletion requests, data will be securely removed or anonymized unless retention is legally required.

7. Data Sharing

Information may be shared only:

  • Between patient and chosen healthcare professional
  • With verified infrastructure providers (hosting, analytics, security)
  • If required by law or court order
  • During mergers, acquisitions, or restructuring

We do not sell or rent health data.

8. Emergency Services Disclaimer

iRehabCare is not an emergency service provider.

If you are experiencing:

  • Severe hearing loss emergencies
  • Sudden medical complications
  • Life-threatening conditions

Please immediately contact:

  • Nearest hospital
  • Emergency services (112 in India)
  • Local healthcare providers

The platform must not be used for urgent or life-threatening conditions.

9. Cancellation & Refund Policy

Cancellation and refund policies apply as follows:

  • Patients may cancel appointments within the timeframe specified at booking.
  • Refund eligibility depends on cancellation timing and session status.
  • If a consultation is completed, refunds are generally not provided.
  • If a doctor cancels or fails to attend, rescheduling or refund options may be provided.
  • Platform convenience fees (if any) may be non-refundable.
  • Detailed terms may be displayed during booking.

10. Fraud Prevention & Safety Advisory

Users are advised to:

  • Avoid off-platform payments.
  • Not share OTPs, passwords, or financial information.
  • Report suspicious profiles or communications immediately.

iRehabCare will never request sensitive credentials via phone or message. We are not responsible for losses arising from off-platform transactions.

11. Data Breach Notification Policy

In the event of a data breach involving personal or medical data:

  • We will investigate promptly.
  • Affected users will be notified within a reasonable time, where legally required.
  • Appropriate corrective measures will be taken.
  • Regulatory authorities will be informed if required under applicable law.
  • We maintain internal protocols for breach detection and mitigation.

12. User Rights (DPDP Act 2023)

You have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Withdraw consent
  • Nominate a representative (as per law)

Requests may be sent to:
📧 support@irehabcare.com

We will respond within reasonable timelines as required by law.

13. Children’s Privacy

If services are provided to minors:

  • Parental or guardian consent is mandatory.
  • Parents may request access or deletion of child data.

14. Grievance Redressal Officer

(As Required under IT Rules, 2021)

In accordance with the Information Technology Act and Intermediary Guidelines Rules, the details of our Grievance Officer are:

Grievance Officer Name: [To Be Appointed]
Company: Fambience Private Limited
Email: support@irehabcare.com

Registered Address:
3/193, LIG, 03, Avas Vikash Colony Yojana,
Jhunsi, Allahabad (Phulpur),
Uttar Pradesh – 211019, India

The Grievance Officer shall acknowledge complaints within 24 hours and resolve them within 15 days from receipt.

15. Updates to this Policy

We may update this Privacy Policy due to:

  • Legal changes
  • Regulatory requirements
  • Platform updates
  • Security improvements

Updates will be communicated via email, website notice, or in-app notification.